COVID-19 UPDATE 04/01/2021

January 2021 COVID-19 Lockdown Update

We Are Open Within Government Guidelines

Following the government's announcement on January 4th, the country is now under heightened restrictions in a national lockdown. We want to reassure you that with our experience from previous lockdown periods, our safety measures are as robust as ever and we will continue to offer customer service whilst adhering to the latest lockdown guidelines.

Sales

The government guidance for our industry is that showrooms must remain closed to the public but we can still offer the following services to sales customers:

  • Bespoke video available on request for all physical stock
  • Telephone and virtual appointments available on:
    • Monday to Friday 8.30 am till 6 pm
    • Saturday from 9 am till 5 pm
    • Sunday Closed (Until further notice)
  • 14 Day ‘no quibble’ money-back guarantee
  • Click and Collect & Home Delivery Available

Also, we will be offering COVID-secure contact-free Click-and-Collect and Home Delivery (free of charge up to 100 miles from the retailer, and delivery over 100 miles is subject to availability and additional charges) services for customers taking delivery of their new or used vehicle throughout lockdown. Your dedicated collection time will be agreed between yourself and a member of our sales team, who will be in contact with you to arrange for this to be completed whilst adhering to all current safety measures.

Aftersales

We will continue to be open to our customers for Service, MOT and Repairs Monday to Friday from 8 am till 6 pm. This will be with strict social distancing measures in place, to ensure the safety of our customers and colleagues we have modified some of our Aftersales services as per the following:

  • Collection and Delivery are subject to availability and please enquire with your preferred site to confirm this facility
  • Courtesy cars available arrival time from 8:00 am to allow for sanitisation of all courtesy cars
  • Parts counter Sales available on a Call and Collect basis only

To make an Aftersales booking please click the link below:

All visiting customers are required to attend with face masks and to use hand sanitisation stations where applicable. All payments are preferred via card, contactless or direct bank transfer. Cash payments to be avoided to assist with the spread of COVID-19. If cash is your only option please discuss with your adviser at point of booking.

Please note that any customers exhibiting symptoms of COVID-19, or requiring to self-isolate under the Government guidance are to please avoid visiting our businesses until permissible under the Government guidance.

COVID-19 UPDATE 23/09/2020

Please note that from 23/09/2020 it is a requirement that all visitors & customer-facing staff in our showroom wear face coverings at all times. However, If you do not have a mask when visiting; one will be given free of charge and must be worn.

Our showrooms and staff operate responsibly with hygiene and social distancing procedures in place. All guidelines and responsibilities of customers and staff will be displayed on site and must be adhered.

IMPORTANT INFORMATION:

CONTACT NUMBERS/EMAILS

Fiat/Abarth & General Business Enquiries: 07730 145 470

Alfa Romeo/Jeep Sale Enquiries: 07470 255 470

FCA Parts & Enquiries: mperry@researchgarage.co.uk

All Peugeot Enquiries: 01455 637 152 / stayhome@researchgarage.co.uk

Research is providing Google Hangouts Video Appointments for our stay at home customers. You can be face to face with a friendly face and chat over any of our vehicles or questions you have for when things return to normal. Any finance quotes can be adjusted LIVE with a sales representative. Contact stayhome@researchgarage.co.uk

Please Note: Any Sales enquiries of new & used vehicles can still be answered from our team working from home. Please do not hesitate to get in touch if you have questions or interested in one of our vehicles.

Useful Links:

https://www.fcaautomotiveservices.co.uk/who-we-are/news/coronavirus-covid-19-update

https://www.peugeot.co.uk/covid-19-update/

On behalf of Research Garage we hope you remain safe and well and we can assure you we are looking at getting back to normal as soon as practically possible.

Managing Director

Ian Rawson Mackenzie