2 months ago
Massive thank you to Lee, Amber and the service team. Managed to book my car in swiftly and provided excellent service throughout. The staff were very approachable and helpful.
2 months ago
I just want to highlight how amazing you guys are my business relies on my ability to adjust quickly to breakdowns and your van rental allows just that for instance I rented your partner van but a job came in which required a bigger van. Within an hour I was on site swapping out to your expert van which resulted in very little downtime for me and my customers.
Would recommend in a heartbeat and will be looking to purchase from you when the time allows
Keep it up
DLC Engineering Owner
Dan
2 months ago
Excellent service. Wouldn’t take my car anywhere else. After a lot of things needed sorting, the guys were happy to help and made sure I was kept informed. Went the extra mile at every opportunity. Bit shout out to Laura, Rob and grace
3 months ago
We have used Research Hinckley for over 20 years and have always had first class service from them. Wether it be MOT, service or repairs they have always looked after our needs. The courtesy collection service when we need work doing has been so helpful not just for us but also our son and daughter in law who also have used Research for many years now. The vehicles are always given a courtesy valet when they go in, even if it's only for MOT. Customer service these days is not always a given but I can honestly say we always get it from Research. Give them a try you won't regret it.
4 months ago
I have just brought a used car from Research Garage and can't thank them enough for all their help. After a recent car accident my existing peugeot had been written off, but after liaising with Andy we found the perfect next car for me to buy. All the paperwork was done smoothly and efficiently, leaving me with little to do especially after the stress of having to deal with the insurance on my old car. After driving for a few days, i am over the moon with my new car. Thank you Andy for all your help!
2 weeks ago
Cant fault Lee, the general manager for helping me. Had a letter for my car to be recalled, tried so many garages. Rang through to research garage and Lee got this done straight away. Along with any other staff, that helped along the way. Within 20 mins they rang me back and booked me in for the following week. I can now feel safe knowing my air bags have been done and I can stop panicking now. Thank you all for everything. Ticked every box with customer service and helpfulness.
3 weeks ago
The standards we all Deserve
I have been driving for many years and brought so many cars, but can honestly say what a great experience, no push sales, answered every question I may of had, what really set the standards was from the manager to general manager to the guys on the showroom floor only one word exceptional ! In the end was so pleased I ended up purchasing two cars. The condition of both cars perfect can’t fault, also what stands out is the after care . I own my own business and I would be proud of a team like this. Well done Research Garage Hinckley .
a month ago
Excellent service from the team on a warranty repair. Big thanks to Laura for all the updates and for sorting out a hire car. Very happy. Thank you!
2 months ago
Excellent service provided from Cristian today at research garage. We successfully purchsed our new car with Cristian. Friendly & welcoming atmosphere within the branch and introduced to the service manager Rob for a face to a name for any future service requirements on the vehicle. Would certainly purchase through research garage in the future and recommend to family & friends. Thank you.
4 months ago
I recently purchased a Peugeot 308 from this dealership, and the experience was fantastic from start to finish. Gabriela was absolutely amazing—professional, knowledgeable, and incredibly helpful throughout the entire process. She made everything smooth and stress-free, ensuring I had all the information I needed and keeping me updated every step of the way. Her customer service was top-notch, and I couldn’t be happier with my new car. Highly recommend both Gabriela and the dealership
a month ago
Judging by the parking of the employees this is not somewhere you want to buy a car or have work done. They park badly (taking up enough room for multiple cars, blocking driveways and clogging up the road) on busy residential streets nearby the garage.
You're a vehicle garage, I struggle to understand how you do not have enough parking for your employees and instead choose to inconvenience local residents
3 months ago
I recently brought a car from here and the service was excellent. We were looked after by Andy W and he was such a lovely man, we can't thank Andy enough for all his help, we would highly recommend this place for anyone looking for a new car. Andy deserves such recognition for his professionalism and knowledge and I now have my dream car. Thank you Andy and research garage.
3 months ago
Rob was one of if mot the most helpful salesman I have ever had the pleasure of buying a car off! Helped my little sister get into ger first car and explained everything so well couldn't recommend enough!!
4 months ago
5* service from Rob. Had a serious issue with a newly purchased car from Stellantis &You which almost completely put me off the car I wanted. After speaking with Rob @ Research Garage, my faith has been restored. Had my new 208 GT Line for about a week now and it drives perfectly - so far, so good! Covered by a 2 year warranty for a really good price. Would defo recommend the company, great service.
4 months ago
Thank you so much to the guys and girls at research garage Hinckley. I hired a Peugeot 208 for a family funeral and the car was amazing, and the staff are always kind and caring every visit. Wouldn’t go anywhere else. Thank you ☺ï¸