Poor customer service experience, booking a test drive was nigh on impossible after being passed around different sales staff, all of whom claimed to be too busy. A shame, as I loved my Alfa 147 but this garage totally put me and my wife off.
Dilan could not be more helpful and knowledgeable at pre-sales stage. Even offering to take the car back to repair a creak noise in the door.
However, he was keen on selling any warrenty outside of the 1 year warrenty that came with the car. We joked about Alfa's being unreliable etc. Four months later the headlight went wrong and now wont pass the next MOT. No effort is made to help and the 1 year warrenty does not cover it:
Thank you for your email and I am sorry to hear you are experiencing some issues with your headlamp
I have attached the policy booklet (you should already have received this from us)
All warranty polices will have exclusions /T&Cs
Have you spoken to a dealer close to home or called the warranty help line.
Senior Sales Executive"
Debbie and I travelled from Bristol to your dealership to view a 70 plate Alfa giulietta in white, our appointment was with Nathan who provided excellent service with knowledge and an obvious passion for the product it was a discussion not a hard sell! Totally different to the pushy and overbearing Audi salesman in the local Bristol branch,
Whilst Debbie was discussing details with Nathan all of your team made sure I was looked after excellent team,
When I change my giulietta you will be my first contact
Thank you al from both of us
Gary & Debbie
Cannot recommend these guys highly enough.
Saber in particular was a dream to deal with, honest, totally transparent and clearly an absolute car geek who just loves what he does.
Cars are all incredible condition, very fairly priced, and the service during the sales process was low pressure, super friendly and comes with a huge depth of knowledge about everything Alfa Romeo. No matter how well you think you know the brand or car, you will learn something, and then drive away in something stunning.