SERVICE ADVISOR - NUNEATON

SERVICE ADVISOR

Research Garage Group are looking to recruit an experienced Service Advisor to join the Aftersales Team at our Nuneaton site (Fiat, Abarth, Alfa Romeo & Jeep franchises).

The role

• Manage booking of MOTs, service and repair work
• Manage service-related telephone, email and walk-in enquiries
• Meet and greet customers
• Communicate with customers about service work required and turnaround times
• Reply to customer queries
• Explain work done and breakdown of invoice
• Advise customers of the benefits of service plans and warranty cover
• Identify and discuss additional necessary work with customers
• Contacting customers re MOT/service reminders and for Customer Service Surveys

Requirements

• 2 years experience in similar role
• Full driving licence

You

• Confident
• Good communicator
• Organised
• Industrious
• Diligent
• Flexible
• Resilient
• Articulate
• Numerate
• Committed to excellent customer service
• Open to training opportunities

Hours of work/holiday

• Mon-Fri 08:00 to 18:00 with 1 hour lunch break
• Every third Saturday morning 08:30 to 12:00
• 20 days annual leave plus Bank Holidays

Salary

• Basic £24k + unlimited upsell commission opportunity. Realistic OTE £30k.
• Company pension

Other

The role will be based primarily in Nuneaton but you may occasionally be asked to work at our Hinckley site to provide cover. This is a wonderful opportunity to join a premier local company with a proud 50 year heritage retailing 5 brands (Fiat, Abarth, Alfa Romeo, Jeep and Peugeot) across 3 locations in Nuneaton and Hinckley. We are consistently among the highest-performing dealers in the Stellantis network. We also sell a variety of quality used cars and carry extensive stocks across all sites.