Service Advisor - Nuneaton
Research Garage Group are looking to recruit an experienced Service Advisor to join the Aftersales Team at our Nuneaton site (Fiat/Abarth,Alfa Romeo/Jeep franchises).
- Manage booking of MOTs, service and repair work
- Manage service-related telephone, email and walk-in enquiries
- Meet and greet customers
- Communicate with customers about service work required and turnaround times
- Reply to customer queries
- Explain work done and breakdown of invoice
- Advise customers of the benefits of service plans and warranty cover
- Identify and discuss additional necessary work with customers
- Contacting customers re MOT/service reminders and for Customer Service Surveys
- 2 years experience in similar role
- Full driving licence
- Good communicator
- Committed to excellent customer service
- Open to training opportunities
Hours of work/holiday
- Mon-Fri 08:00 to 18:00 with 1 hour lunch break
- Every third Saturday morning 08:30 to 12:00
- 20 days annual leave plus Bank Holidays
- Basic £24k + unlimited upsell commission opportunity. Realistic OTE £30k.
- Company pension
The role will be based primarily in Nuneaton but you may occasionally be asked to work at our Hinckley site to provide cover. This is a wonderful opportunity to join a premier local company with a proud 50 year heritage retailing 5 brands (Fiat, Abarth, Alfa Romeo, Jeep and Peugeot) across 3 locations in Nuneaton and Hinckley. We are consistently among the highest-performing dealers in the Stellantis network. We also sell a variety of quality used cars and carry extensive stocks across all sites.
Please provide your details below and a member of our team will be in touch