Research Garage Group
Barling Way, Eliot Park, Nuneaton 
 
CV10 7RH

Eliot Way, Eliot Park, Nuneaton 
 
CV10 7RF

SERVICE ADVISOR - NUNEATON

07 June 2024
Research Alfa Romeo & Jeep,Research Fiat & Abarth
£24,000 + Unlimited Upsell Commission
30 June 2024
Permanent - Full Time
Serv-nuneaton

SERVICE ADVISOR

 

 

Research Garage Group are looking to recruit an experienced Service Advisor to join the Aftersales Team at our Nuneaton site (Fiat, Abarth, Alfa Romeo & Jeep franchises).

 

 

The role

  • Manage booking of MOTs, service and repair work
  • Manage service-related telephone, email and walk-in enquiries
  • Meet and greet customers
  • Communicate with customers about service work required and turnaround times
  • Reply to customer queries
  • Explain work done and breakdown of invoice
  • Advise customers of the benefits of service plans and warranty cover
  • Identify and discuss additional necessary work with customers
  • Contacting customers re MOT/service reminders and for Customer Service Surveys

 

 

Requirements

  • 2 years experience in similar role
  • Full driving licence

 

 

You

  • Confident
  • Good communicator
  • Organised
  • Industrious
  • Diligent
  • Flexible
  • Resilient
  • Articulate
  • Numerate
  • Committed to excellent customer service
  • Open to training opportunities

 

 

Hours of work/holiday

  • Mon-Fri 08:00 to 18:00 with 1 hour lunch break
  • Every third Saturday morning 08:30 to 12:00
  • 20 days annual leave plus Bank Holidays

 

 

Salary

  • Basic £24k + unlimited upsell commission opportunity. Realistic OTE £30k.
  • Company pension

 

 

 

Other

The role will be based primarily in Nuneaton but you may occasionally be asked to work at our Hinckley site to provide cover. This is a wonderful opportunity to join a premier local company with a proud 50 year heritage retailing 5 brands (Fiat, Abarth, Alfa Romeo, Jeep and Peugeot) across 3 locations in Nuneaton and Hinckley. We are consistently among the highest-performing dealers in the Stellantis network. We also sell a variety of quality used cars and carry extensive stocks across all sites.

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